🧾 RETURNS & REFUND POLICY
Last Updated: April 2026
At Kaizoku Realm (Kaizoq), we aim to ensure customer satisfaction by providing high-quality anime merchandise across Uganda. If you experience any issues with your order, our return and refund policy is designed to assist you quickly and fairly.
🔄 1. Eligibility for Returns
We accept returns under the following conditions:
- The item is defective, damaged, or incorrect
- The return request is made within 24–48 hours of delivery
- The item is unused and in original condition
- The item is returned with original packaging
❌ 2. Non-Returnable Items
We do not accept returns for:
- Change of mind after purchase
- Used or damaged items (not caused during delivery)
- Clearance or discounted items (unless defective)
📦 3. How to Request a Return (Uganda)
To return an item:
- Contact us via WhatsApp or Email
- Provide:
- Order number
- Photos/videos of the issue
- Wait for approval and instructions
💰 4. Refund Policy
Once your return is approved:
- Refunds are processed via:
- Mobile Money (MTN / Airtel)
- Store credit (optional)
- Processing time: 1–3 business days
🔁 5. Replacement Policy
Instead of a refund, you may request:
- A replacement item (same product)
- An exchange (if available)
🚚 6. Return Shipping
- If the issue is our fault → We cover delivery costs
- If not → Customer may cover return fees
⚠️ 7. Damaged or Incorrect Orders
If you receive:
- A damaged item
- Wrong product
👉 Contact us immediately (within 24 hours) for fast resolution.
🔐 8. Refund Safety & Trust
Kaizoq ensures:
- Fair evaluation of all claims
- Fast response times
- Secure refund handling
💬 9. Contact for Returns
(Response time: within a few hours)